· You can see the product through the Swandoll Video Youtube channel.
· Please also check the image of the stone that changes depending on the light or the part that is not expressed in the photo.
· The detail image most closely resembles the actual color.
· All photos are based on Apple's standards, and there may be slight differences from the actual color depending on the monitor, so please refer to it before purchasing.
・Actual colors may differ depending on the monitor light angle and resolution.
· Check the product immediately upon receipt and refer to the related information if you wish to exchange/return.
· Because it is handmade, the pupil and iris are not centered and perfectly symmetrical.
· Each product is shipped out according to the degree of damage in the process and is inspected according to our own standards.
· In the case of an order without intention to purchase (order cancellation & return 3 or more times in a row), the use of the site may be restricted.
· Real Eyes & Floris Eyes are products that cannot be remanufactured, and can only be refunded upon request for exchange/refund.
· Please check how to respond to errors in order in advance. Click on related notice
· If the payment method is changed without C/S consultation, the non-payment may be canceled and the order form cannot be restored.
· After sales start, there may be a delay of several minutes due to computer processing of the system.
· If you order the same product at the same time as another customer, an error may occur due to the computer processing of the system, so please understand.
· Stock is secured only when the order is completed. It is not possible to secure it just by adding it to the shopping cart, so please check it.
1. Eye diameter
2. Iris Diameter
Swan Doll Eyes
- This is the size measured by Swandoll. - The metric is based on Swandoll's own metric. Please note that measurements with a regular ruler are not exact sizes. - The measurement value may change depending on the measurement method. - Decimal point is not rounded up & rounded down, and notation is omitted. - We cannot inform you about the size difference between our products and other products. - The color of the product may differ slightly from the actual color depending on the resolution of the user's monitor. - The color of the product cut is the closest to the actual product color.
Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
교환 및 반품안내
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.) -you are returning shoes, bags, or any other accessories -the products are damaged due to your mishandling -your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.